Induction
& Training
Candidate agents receive an extensive orientation designed to
impart Epixtar’s culture of success; teach American culture
and geography; as well as refine and improve their accent quality.
Agents are further educated on the specifics of sales and customer
relationship management based on their campaign assignment and
professional track. Once Epixtar agents have successfully mastered
the basic induction curriculum, they graduate to comprehensive,
campaign-specific training where they become familiar with your
product or service. These courses are conducted by Epixtar trainers;
widely acknowledged to be among the most accomplished in the
industry. With hands-on campaign experience and subject matter
expertise, they are seasoned performers who provide direction
to their students with first-hand knowledge and the confidence
of true contact center professionals.
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