Epixtar
Names New CEO and COO
Thursday, April 15, 2004 - 10:21 am ET
Changes at Executive Level Reflect
Company's Evolution to BPO Business
MIAMI - April 15 /PRNewswire-FirstCall/ - Epixtar Corp. (OTC
Bulletin Board: EPXR - News) today announced the appointments
of David Srour as chief executive officer and Norman DePalantino
as chief operating officer to take effect prior to April 21,
2004. Srour replaces Martin Miller as CEO. Miller became non-executive
chairman and continues to advise the Company on strategic
issues such as merges, acquisition and financing. DePalantino
replaces Mr. Srour as COO.
Srour, previously Epixtar's chief operating officer, has been
with the Company since November 2001 and has served as President
since June 2003. Prior to joining Epixtar, Srour was senior
director of information technology at CarrAmerica Realty and
senior manager and manager at KPMG Consulting and Ernst &
Young, respectively. He is a graduate of Syracuse University
School of Management where he earned a B.S. in information
systems and marketing.
DePalantino has been a call center operations executive for
three decades. Previously, he served as vice president of
operations at Priceline.com, where he managed the productivity
of three outsourced call centers. Prior to that, he was Vice
President for operations and support at Home Shopping Network,
an operating business of IAC/InterActiveCorp, where he managed
HSN's inbound and outbound sales services and back office
processes for Ticketmaster, Espanol Network, MCI, First USA
Visa, GE Capital as well as HSN's core television, Internet
and catalogue sales initiatives. In addition to his U.S. experience,
DePalantino has built call center operational infrastructures
in Hong Kong, Shanghai and Tokyo, and developed the operational
strategy for TVSN, a TV shopping network in the Peoples Republic
of China. He retired in 1992 from the U.S. Air Force after
23 years as Director of Sales for Air Force recruiting. Mr.
DePalantino, 52, earned a B.S. in marketing from Regents College
of the University of the State of New York, Albany, and an
M.A. in organizational management from the University of Phoenix,
Phoenix, Arizona.
"David Srour has the experience and know-how to provide
Epixtar with practiced leadership and a steady hand. His choice
of Norm DePalantino as COO, ratified by the board, provides
Epixtar with a new level of expertise in the call center business,"
said Martin Miller, Epixtar's chairman. "The balance
of his international executive team is well-rounded and includes
former executives of HCL Infosystems of India, Sitel and American
Express of Australia, as well as extremely competent local
executives in the Philippines. The Company is in good hands."
"As the paradigm shift to offshore outsourcing gains
momentum, Epixtar is poised to be a formidable competitor
in the international call center space," said DePalantino,
the Company's new COO. "The Philippines offers not only
advantageous pricing for our clients, but even more importantly,
a significant increase in quality as measured in sales results
and caller satisfaction surveys. U.S. companies outsourcing
non-core competencies are experiencing increased productivity
and lower costs; this frees up capital for reinvestment into
stateside growth and increases earning for shareholders."
Epixtar, through its wholly owned subsidiary, Epixtar BPO
Services Corp., currently has two call centers in Manila and
is considering several other sites in the Philippines for
future expansion. Presently, the Company is providing telemarketing
and other call center services on behalf of its enterprise
clientele, including a tier-one telecommunications carrier
and a Fortune 500 business information company, among others.
About Epixtar
Epixtar Corp. is the parent company of Epixtar BPO Services
Corp., Epixtar Communications Corp. (ECC) and the NOL Group,
Inc. (NOL). ECC is a wholesale telecommunications provider.
NOL provides Internet services to small and medium-sized businesses.
Epixtar BPO Services Corp., Epixtar's most active subsidiary,
is a business process outsourcing (BPO) company -- aggregating
contact center capacity and robust telephony infrastructure
to deliver comprehensive, turnkey services to the enterprise
market. From campaign design through ongoing management, Epixtar
delivers value-driven, creative outsourcing solutions for
the customer relationship management (CRM) and telesales initiatives
of third- party companies. Companies use Epixtar's marketing
expertise and well-trained personnel to acquire, support and
enhance the customer experience, reduce costs and generate
top-line revenue. Epixtar's corporate headquarters is in Miami,
Florida, and it currently maintains two contact centers in
Manila, Philippines, with developmental plans to expand to
additional centers over the next 24 months.
Forward-looking Statements
This Press Release may contain "forward-looking statements,"
regarding Epixtar'S business, customers, partners, future
products and services, estimates of future business prospects
or financial results, statements regarding Epixtar'S objectives,
expectations, intentions, beliefs or strategies, or statements
containing words such as "believe," "project,"
"expect," "intend," "may," "anticipate,"
"plans," "seeks," or similar expressions.
It is important to note that Epixtar'S actual results could
differ materially from those in such forward-looking statements,
and undue reliance should not be placed on such statements.
Among the important factors that could cause such actual results
to differ materially are (i) the timing of significant orders
for Epixtar'S products and services, (ii) variations in the
terms and the elements of services offered under Epixtar'S
standardized contract for future service offerings, (iii)
changes in applicable accounting principles, (iv) difficulties
or delays in implementing Epixtar'S service offerings, (v)
failure to achieve sales, marketing and other objectives,
(vi) construction delays of new call centers, (vii) delays
in Epixtar'S ability to develop new products and services
and market acceptance of new products and services, (viii)
rapid technological change, (ix) loss of significant customers,
(x) risks inherent in conducting business abroad, (xi) currency
fluctuations, (xii) fluctuations in business conditions and
the economy, (xiii) Epixtar'S ability to attract and retain
key management personnel, (xiv) the marketplace's continued
acceptance of Epixtar'S service offerings, (xv) Epixtar'S
ability to continue the growth of its support service revenues
through additional technical and customer service centers,
(xvi) Epixtar'S ability to further penetrate into vertically
integrated markets, (xvii) Epixtar'S ability to expand its
global presence through strategic alliances and selective
acquisitions, (xviii) Epixtar'S ability to continue to establish
a competitive advantage through sophisticated technological
capabilities, (xix) the ultimate outcome of certain regulatory
actions, (xx) Epixtar'S ability to recognize deferred revenue
through delivery of products or satisfactory performance of
services; and (xxi) Epixtar'S continued ability to attract
and obtain adequate financing (xxii) other risk factors listed
from time to time in Epixtar'S registration statements and
reports as filed with the Securities and Exchange Commission.
All forward-looking statements, which may be contained in
this Press Release, are made as of the date that such statements
are originally published or made, and Epixtar undertakes no
obligation to update any such forward-looking statements.
For those statements, we claim the protection of the safe
harbor for forward-looking statements contained in Section
27A of the Securities Act, Section 21E of the Exchange Act,
and the Private Securities Litigation Reform Act of 1995.
Contact: Harry B. Fozzard, hfozzard@epixtar.com.
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Source: Epixtar Corp.
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