|
Epixtar Defines BPO Subsidiary
Thursday, January 13, 2005
Operational Focus on Global Contact Center Services
Miami - Jan. 13, 2005 - Epixtar Corp. (OTCBB: EPXR) aligned
its domestic and international contact center assets under
a wholly-owned subsidiary designated Voxx Corporation. The
entity leverages Epixtar's accrued expertise in the Business
Process Outsourcing (BPO) market with capacity development,
operational management, and technical infrastructure. The
Company expects this to position it effectively to capture
a portion of the $173 billion market estimated for BPO services.
CEO Ilene Kaminsky, a telecommunications industry veteran
who recently joined the Company from Cisco Systems, leads
the executive team. David Srour, president and COO, has an
extensive consulting background, both with Ernst & Young
and KPMG. Norm DePalantino, Philippines country manager and
EVP call center operations, draws upon three decades of HR
and CRM management with Priceline, Home Shopping Network,
Victoria's Secret, and the United States Air Force enlistment
program. Brad Yeater, the Company's EVP for contact center
performance. His industry experience includes work with Telespectrum
and Optima Direct before founding IMS in 1999. The IT team
is headed by CIO Sneharthi Roy, formerly of major Indian call
center operator, HCL Infosystems of Delhi.
The decision to put the operating subsidiaries under a single
holding company (Voxx) provides the necessary focus in the
Company's drive toward an anticipated critical mass of over
5,000 workstations before the end of 2005. "Recent transactions
and valuations assigned to comparable organizations in our
space suggests that each of our workstations will be worth
a meaningful multiple over cost as we approach critical mass,"
according to David Srour, Epixtar/Voxx chief operating officer.
"Annual revenue per workstation is projected at between
$15,000 and $20,000". The Company has focused its business
development efforts on the financial services and telecommunications
industries, favoring Global 1000 enterprise clients. Currently
two major long distance telecommunications providers, two
satellite television providers, a UK-based wireless provider,
a B2C/B2B data management company, a national mortgage lender,
a major financial publication, and several credit card companies,
among others, contract with Epixtar/Voxx for services.
Recruiting demands driven by sales growth have resulted in
the addition of roughly 800 new personnel over the ast year.
Personnel requirements, one of the most challenging aspects
of contact center operations, are supported by the Company's
highly sophisticated approach to recruiting and retention
including the use of local celebrity MTV VJ's and retail-style
career centers strategically placed throughout the Philippines.
The Company's state-of-the-art production facilities are located
in Class-A office buildings and dedicate a high portion of
the floor space to recreation and training.
Chief executive officer Ilene Kaminsky said, "Grouping
all of our BPO operations under a single entity provides operational
clarity for our outsourcing business. We have expended significant
capital, over $20 million so far, to develop a highly competitive
platform for service delivery. This consists of human resources
best practices, state-of-the-art technology and user-friendly
physical infrastructure intelligently integrated to provide
our clients with the best possible contact center solution.
We believe that this platform, together with our recent acquisition
makes us a preeminent provider of CRM and marketing solutions
within the teleservices industry."
The Company now has roughly 1,400 workstations operational
and 4,000 additional workstations scheduled for completion
by year-end (1,000 of those are planned for deployment in
the first quarter of 2005.) This includes 400 domestic workstations
at contact centers in Duluth, Minn.; Wheeling, W.V.; and Pittsburg,
Kan. Additionally, the Company maintains back-office and network
operations facilities in Charlotte, N.C. together with its
Miami headquarters and network operations center.
The Company's Philippines facilities are situated in Eastwood
City CyberPark in Manila; Makati, central Manila; Alabang,
a suburb just south of metropolitan Manila; and a facility
in the final phases of development in the Clark Special Economic
Zone (formerly Clark Air Force Base), one hour north of Manila.
Expansion will include the recently acquired lease at Aseana
Business Park in Metro Manila and a possible location at the
former Subic Bay Naval Base. The Company is also exploring
potential acquisitions in Latin America.
About Epixtar/Voxx
Epixtar Corp., based in Miami, Florida, is the parent company of Voxx
Corporation (Voxx). Voxx, Epixtar's most active subsidiary, is a business
process outsourcing (BPO) company - aggregating contact center capacity
and robust telephony infrastructure to deliver comprehensive, turnkey services
to the enterprise market. From campaign design through ongoing management, Epixtar
delivers value-driven, creative outsourcing solutions for customer relationship management
(CRM) and telesales initiatives of its customers. Clients use the Company's
marketing expertise and well-trained personnel to acquire, support, and enhance the
customer experience, reduce costs and generate top-line revenue.
Epixtar/Voxx currently maintains seven contact centers in
the Philippines and the United States withdevelopmental plans
for additional centers over the next 24 months.
Forward-looking Statements
This Press Release may contain "forward-looking statements,"
regarding EPIXTAR'S business, customers, partners, future products and
services, estimates of future business prospects or financial results,
statements regarding EPIXTAR'S objectives, expectations, intentions, beliefs
or strategies, or statements containing words such as "believe," "project," "expect,"
"intend," "may," "anticipate," "plans," "seeks," or similar expressions. It is important
to note that EPIXTAR'S actual results could differ materially from those in
such forward-looking statements, and undue reliance should not be placed on such statements.
All forward-looking statements which may be contained in this Press Release are made as
of the date that such statements are originally published or made, and EPIXTAR undertakes
no obligation to update any such forward-looking statements. For those statements, we claim
the protection of the safe harbor for forward-looking statements contained in Section 27A of
the Securities Act, Section 21E of the Exchange Act, and the Private Securities Litigation Reform
Act of 1995.
--------------------------------------------------------------------------------
Contact:
Harry Fozzard hfozzard@epixtar.com (305) 503-8600
--------------------------------------------------------------------------------
Source: Epixtar Corporation
|
