About
Epixtar
Epixtar International Contact Center Group, Ltd is a
business process outsourcing (BPO) company - aggregating contact
center capacity and robust telephony infrastructure to deliver
comprehensive, turnkey services to the enterprise market. From
campaign design through ongoing management, Epixtar delivers
value-driven, creative outsourcing solutions for the customer
relationship management (CRM) and telesales initiatives of third-party
companies. Companies use Epixtar's marketing expertise and well-trained
personnel to acquire, support, and enhance the customer experience,
reduce costs and generate top-line revenue.
Epixtar’s corporate headquarters is in Miami, Florida
and it currently maintains three contact centers in several
U.S. states and one large contact center in Manila, Philippines.
Additionally, Epixtar maintains programming and development
support operations in North Carolina and has developmental plans
to expand existing centers over the next coming quarters.
We understand outsourcing like no other provider because we
focus exclusively on offshore contact center development and
management. For us, it means more than the labor arbitrage of
high performance at competitive rates through intelligent off-shoring.
It means treating each campaign as an extension of your core
business. It means highly skilled management with experience
built over years at tier-one centers and Fortune 500 in-house
facilities. It means treating your campaign as a profit center.
Epixtar’s offshore experience benefits our clients through
insight into the unique nature of operations in diverse geographic
locations. Our processes are developed and continuously refined
based on the specific nuances of the local work force. The
entire program life-cycle encompassing facilities development
to center management, is the result of expertise developed
in those locations — not the imposition of pre-existing
approaches.
Epixtar rigorously manages all aspects of the campaign performance
equation to generate the most value for our clients. They
invariably profit when Epixtar manages their customer acquisition,
win-back, or retention initiatives. Epixtar achieves this
through a rock-solid platform of technology, infrastructure,
and operational organization. This foundation supports a set
of standards that govern everything from the way we staff
our centers to the client engagement process. These efforts
are designed to guarantee that your campaign requirements
are met – quickly, efficiently, and profitably.
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